Multi Device support by WhatsApp

• With the new multi-device capability, each companion device will connect to your WhatsApp account independently. Companion devices will have to be linked by scanning a QR code, and on compatible devices, WhatsApp will also enforce biometric authentication as an extra layer of security. Users will be able to see all the companion devices linked to their WhatsApp account within the app. They can also see when they were last used, and they will be able to log out remotely
• WhatsApp’s Multi-device feature allows you to use the instant messaging app on up to four non-smartphone devices i.e laptops, PCs, web browsers etc.
• In Addition, The multi-device can allow access to connect with CRM WhatsApp and Web WhatsApp.
• If you’re using the beta version of WhatsApp for Multi-device, then you can follow the below steps.
• You can use WhatsApp on up to four companion devices at one time, but can only have one phone connected to your WhatsApp account at one time.
• You’ll still need to register your WhatsApp account and link new devices with your phone.
• WhatsApp CRM doesn’t allow you to scan multiple times from the same WhatsApp Account.
• If you don’t use your phone for over 14 days, your linked devices will become disconnected.
• If a user gets a response like this “Waiting for this message. Check your phone” then users have to follow steps according to WhatsApp FAQ.

How to enable WhatsApp Multi-device?

(For Who have WhatsApp Multi-device beta version, you just need to follow below steps to enable Multi-device beta)
For Android smartphone users, here’s what you need to do:

1. Open WhatsApp > tap on More Options

2. Tap Linked Devices.

3. Tap on multi-device beta

4. Tap Join BETA.

5. Go back to the previous screen and tap on Link a device.
For Android smartphone users, here’s what you need to do:

1. Go to WhatsApp Settings.
2. Tap Linked Devices 
3. Tap on multi-device beta 
4. Tap Join BETA.
5. Go back to the previous screen and tap on Link a device. 
6. Point your phone at the screen of the device you want to link to scan the QR code.

After joining the multi-device, you’ll need to relink your companion devices. you will need to scan a QR code that pops up on CRMtiger WhatsApp Configuration page. After that it isn’t necessary that you must have your phone with you to use it on companion devices. Even if your smartphone is switched off, you can continue to use WhatsApp on WhatsApp Integration.

WhatsApp Integration Limitation for Multi-device WhatsApp:

1. You can load only limited past history

• WhatsApp Integration “Load Past Message History” feature can allow loading past message history for selected dates and selected WhatsApp number which only retrieves messages that don’t retrieve attachment files.
• So you can get limited past message history as per WhatsApp policy.