- Bulk/Mass message manage from Other Settings > WhatsApp configuration > Gear Icon
> Mass Message Configuration
- Batch size allows the user to send mass messages in a batch of messages to avoid Spamming.
- Example : If you wish to send 500 messages and if you set a batch size 15 and Time Interval to 15 minutes. Then it will send 15 messages in each batch based on the Time Interval calculated below.
- Example : If you wish to send 500 messages and if you set a batch size 15 and Time Interval to 15 minutes. Then it will send 15 messages in each batch based on the Time Interval calculated below.
- Time to send 500 messages = (500 messages / 15 Batch size) * 15 minutes = 500 minutes = 8 Hours Approximately.
- Random : Random selection dynamically select any number from 1 to 25 as a batch size when sending message to customer, It means if there is 500 messages to send and Batch Size – Random than it will send 5 messages in first Batch, 8 messages in a second Batch and so on.
- Users can send Bulk/Mass message from Record List of CRM for those modules which are enabled from “Allow module access” feature from WhatsApp configuration page
- From the Record List Select more than one record then Go To More > Send WhatsApp message to send Bulk WhatsApp messages to more than one contacts.
- User can send Bulk message now or any selected date to send message according to the time set from Send now/later option
- The user can place the bulk message on hold by selecting the ‘On Hold’ checkbox.