Call logging & Recording

Call logging configuration settings are accessible using the following path ;

• Go To Other Settings > CTMobile Settings > CRMtiger Mobile Apps – Feature management .
• Refer Call Logging Configuration to add users in the list.
• Admin users can prefer auto logging by check marking Auto create activities on the finish of call with Date & Time of call.
• This allows users to record calls, calculate call duration, call date & time and save the audio file in the device storage.

Users

App users can set up the call logging storage path to save audio whenever they complete the call.

Setting up Storage Path 

• This setting allows users to pre-define the storage path for logging in the call recordings.
• The call logging setting can be accessible using the following

Steps :

1. Go To Main menu > Settings
2. Refer to the Call Recording Path setting.
3. Enter the storage folder path in the user device and save .

This path will help users to navigate all call recording at one location.

This feature allows users to call any record directly using the device call feature, record the call and save the recording using the device storage.

Call logging feature can be used with the following steps :

• Go to any record, call an individual record, start device phone recorder if available in user device.
• Upon completion of call, CRMTiger mobile app will lead back inside the app, where a pop-up will be displayed.
• A pop-up will fetch the storage path of a user device if already saved else the user can upload the clip later.
• It gives the option to add notes for an individual call if required.
• The uploaded recording will be saved in Record details > Documents.