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Call logging & Recording

Call logging configuration settings are accessible using the following path ;

  • Go To Other Settings > CTMobile Settings > CRMtiger Mobile Apps – Feature management .
  • Refer Call Logging Configuration to add users in the list.
  • Admin users can prefer auto logging by check marking Auto create activities on the finish of call with Date & Time of call.
  • This allows users to record calls, calculate call duration, call date & time and save the audio file in the device storage.

Users

App users can set up the call logging storage path to save audio whenever they complete the call.

Setting up Storage Path 

set-call-recording-path

  • This setting allows users to pre-define the storage path for logging in the call recordings.
  • The call logging setting can be accessible using the following

steps :

  1. Go To Main menu > Settings
  2. Refer to the Call Recording Path setting.
  3. Enter the storage folder path in the user device and save .

 

 

 

 

 

 

This path will help users to navigate all call recording at one location.

Call Recording & Storage

This feature allows users to call any record directly using the device call feature, record the call and save the recording using the device storage.

 

show-full-details

Call logging feature can be used with the following steps :

  • Go to any record, call an individual record, start device phone recorder if available in user device.
  • Upon completion of call, CRMTiger mobile app will lead back inside the app, where a pop-up will be displayed.
  • pop-up will fetch the storage path of a user device if already saved else the user can upload the clip later.
  • It gives the option to add notes for an individual call if required.
  • The uploaded recording will be saved in Record details > Documents.

Following is the list of the Phone offer Call Logging and Recording functionality

No Company Name Model Number OS Version Recording Path
1 Samsung Galaxy A50 Android v9.0 (Pie) internalStorage/Call
2 Samsung Galaxy A30 Android v9.0 (Pie) – upgradable to Android 10 internalStorage/Call
3 Samsung Galaxy A20 Android v9.0 (Pie) internalStorage/Call
4 Samsung Galaxy A10 Android 9.0 (Pie), upgradable to Android 10 internalStorage/Call
5 Xiaomi Mi A2 Android 8.1 (Oreo), upgradable to Android 9.0 (Pie) internalStorage/MIUI/sound_recorder/call_rec
6 Xiaomi Mi Note 4 Android 6.0 (Marshmallow), upgradable to 7.0 (Nougat), MIUI 11 internalStorage/MIUI/sound_recorder/call_rec
7 Xiaomi Mi Xiaomi Mi A3 Android 9.0 (Pie), upgradable to Android 11, Android One internalStorage/MIUI/sound_recorder/call_rec
8 realme x2 Android 9.0 (Pie), upgradable to Android 10, realme UI internalStorage/phoneStorage/Music/Recordings/Call Recordings
9 realme 2 Android 8.1 (Oreo), upgradable to Android 9.0 (Pie), ColorOS 6 PhoneStorage/Recordlings/callrecordings
10 Mi Note K20 pro,Note K20 Android 9.0 (Pie), upgradable to Android 10, MIUI 12 internalStorage/MIUI/sound_recorder/call_rec
11 Mi 5 Android 6.0 (Marshmallow), upgradable to Android 8.0 (Oreo), MIUI 10 internalStorage/MIUI/sound_recorder/call_rec
12 Mi 5s Android 6.0 (Marshmallow), upgradable to 7.0 (Nougat), MIUI 10 internalStorage/MIUI/sound_recorder/call_rec
13 Mi 5s Plus Android 6.0 (Marshmallow), upgradable to 7.0 (Nougat), MIUI 10 internalStorage/MIUI/sound_recorder/call_rec
14 Mi 6 Android 7.1.1 (Nougat), upgradable to Android 9.0 (Pie), MIUI 8 internalStorage/MIUI/sound_recorder/call_rec
16 Mi 8 SE Android 8.1 (Oreo), MIUI 9.5 internalStorage/MIUI/sound_recorder/call_rec
17 Mi 8 Lite Android 8.1 (Oreo), upgradable to Android 10, MIUI 11 internalStorage/MIUI/sound_recorder/call_rec
18 Mi 9 Lite Android 9.0 (Pie), upgradable to Android 10, MIUI 11 internalStorage/MIUI/sound_recorder/call_rec
19 Mi Mi 9 Pro,Mi 10 youth,Mi 10 Lite Zoom Android 10, MIUI 11 internalStorage/MIUI/sound_recorder/call_rec
20 Mi Mi Note 10 Lite Android 10.0 + MIUI 11 internalStorage/MIUI/sound_recorder/call_rec
21 Mi Mi Note 10 Pro Android 9.0 (Pie), upgradable to Android 10, MIUI 12
22 Mi Mi Max 2 Android 7.1.1 (Nougat), MIUI 11 internalStorage/MIUI/sound_recorder/call_rec
23 Mi Mi Max 3 Android 8.1 (Oreo), upgradable to Android 10, MIUI 11 internalStorage/MIUI/sound_recorder/call_rec
24 Mi Mi MIX Android 6.0 (Marshmallow), upgradable to 7.0 (Nougat), MIUI 10 internalStorage/MIUI/sound_recorder/call_rec
35 Mi Mi MIX 2 Android 7.1.1 (Nougat), MIUI 11 internalStorage/MIUI/sound_recorder/call_rec
26 Mi Mi MIX 3, Pocophone F1 Android 8.1 (Oreo), upgradable to Android 10, MIUI 12
27 Mi Redmi 5,Redmi 5A, Redmi 5 Plus Android 7.1.2 (Nougat), MIUI 11 internalStorage/MIUI/sound_recorder/call_rec
28 Mi Redmi 10X, Redmi 10X Pro, Redmi Note 9 Pro, Redmi K20 Pro Premium, Redmi K30i, Redmi K30i 5G, Redmi K30 Pro , Redmi K30 5G Android 10, MIUI 11 internalStorage/MIUI/sound_recorder/call_rec

*There may be other device support Call Logging/recording, above list is just for informational purpose.

 

 

Updated on October 1, 2021

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