Call logging configuration settings are accessible using the following path ;
- Go To Other Settings > CTMobile Settings > CRMtiger Mobile Apps – Feature management .
- Refer Call Logging Configuration to add users in the list.
- Admin users can prefer auto logging by check marking Auto create activities on the finish of call with Date & Time of call.
- This allows users to record calls, calculate call duration, call date & time and save the audio file in the device storage.
Users
App users can set up the call logging storage path to save audio whenever they complete the call.
Setting up Storage Path
- This setting allows users to pre-define the storage path for logging in the call recordings.
- The call logging setting can be accessible using the following
Steps :
- Go To Main menu > Settings
- Refer to the Call Recording Path setting.
- Enter the storage folder path in the user device and save .
This path will help users to navigate all call recording at one location.
Call Recording & Storage
This feature allows users to call any record directly using the device call feature, record the call and save the recording using the device storage.



Call logging feature can be used with the following steps :
- Go to any record, call an individual record, start device phone recorder if available in user device.
- Upon completion of call, CRMTiger mobile app will lead back inside the app, where a pop-up will be displayed.
- A pop-up will fetch the storage path of a user device if already saved else the user can upload the clip later.
- It gives the option to add notes for an individual call if required.
- The uploaded recording will be saved in Record details > Documents.
Following is the list of the Phone offer Call Logging and Recording functionality
No | Company Name | Model Number | OS Version | Recording Path |
1 | Samsung Galaxy | A50 | Android v9.0 (Pie) | internalStorage/Call |
2 | Samsung Galaxy | A30 | Android v9.0 (Pie) – upgradable to Android 10 | internalStorage/Call |
3 | Samsung Galaxy | A20 | Android v9.0 (Pie) | internalStorage/Call |
4 | Samsung Galaxy | A10 | Android 9.0 (Pie), upgradable to Android 10 | internalStorage/Call |
5 | Xiaomi Mi | A2 | Android 8.1 (Oreo), upgradable to Android 9.0 (Pie) | internalStorage/MIUI/sound_recorder/call_rec |
6 | Xiaomi Mi | Note 4 | Android 6.0 (Marshmallow), upgradable to 7.0 (Nougat), MIUI 11 | internalStorage/MIUI/sound_recorder/call_rec |
7 | Xiaomi Mi | Xiaomi Mi A3 | Android 9.0 (Pie), upgradable to Android 11, Android One | internalStorage/MIUI/sound_recorder/call_rec |
8 | realme | x2 | Android 9.0 (Pie), upgradable to Android 10, realme UI | internalStorage/phoneStorage/Music/Recordings/Call Recordings |
9 | realme | 2 | Android 8.1 (Oreo), upgradable to Android 9.0 (Pie), ColorOS 6 | PhoneStorage/Recordlings/callrecordings |
10 | Mi | Note K20 pro,Note K20 | Android 9.0 (Pie), upgradable to Android 10, MIUI 12 | internalStorage/MIUI/sound_recorder/call_rec |
11 | Mi | 5 | Android 6.0 (Marshmallow), upgradable to Android 8.0 (Oreo), MIUI 10 | internalStorage/MIUI/sound_recorder/call_rec |
12 | Mi | 5s | Android 6.0 (Marshmallow), upgradable to 7.0 (Nougat), MIUI 10 | internalStorage/MIUI/sound_recorder/call_rec |
13 | Mi | 5s Plus | Android 6.0 (Marshmallow), upgradable to 7.0 (Nougat), MIUI 10 | internalStorage/MIUI/sound_recorder/call_rec |
14 | Mi | 6 | Android 7.1.1 (Nougat), upgradable to Android 9.0 (Pie), MIUI 8 | internalStorage/MIUI/sound_recorder/call_rec |
16 | Mi | 8 SE | Android 8.1 (Oreo), MIUI 9.5 | internalStorage/MIUI/sound_recorder/call_rec |
17 | Mi | 8 Lite | Android 8.1 (Oreo), upgradable to Android 10, MIUI 11 | internalStorage/MIUI/sound_recorder/call_rec |
18 | Mi | 9 Lite | Android 9.0 (Pie), upgradable to Android 10, MIUI 11 | internalStorage/MIUI/sound_recorder/call_rec |
19 | Mi | Mi 9 Pro,Mi 10 youth,Mi 10 Lite Zoom | Android 10, MIUI 11 | internalStorage/MIUI/sound_recorder/call_rec |
20 | Mi | Mi Note 10 Lite | Android 10.0 + MIUI 11 | internalStorage/MIUI/sound_recorder/call_rec |
21 | Mi | Mi Note 10 Pro | Android 9.0 (Pie), upgradable to Android 10, MIUI 12 | |
22 | Mi | Mi Max 2 | Android 7.1.1 (Nougat), MIUI 11 | internalStorage/MIUI/sound_recorder/call_rec |
23 | Mi | Mi Max 3 | Android 8.1 (Oreo), upgradable to Android 10, MIUI 11 | internalStorage/MIUI/sound_recorder/call_rec |
24 | Mi | Mi MIX | Android 6.0 (Marshmallow), upgradable to 7.0 (Nougat), MIUI 10 | internalStorage/MIUI/sound_recorder/call_rec |
35 | Mi | Mi MIX 2 | Android 7.1.1 (Nougat), MIUI 11 | internalStorage/MIUI/sound_recorder/call_rec |
26 | Mi | Mi MIX 3, Pocophone F1 | Android 8.1 (Oreo), upgradable to Android 10, MIUI 12 | |
27 | Mi | Redmi 5,Redmi 5A, Redmi 5 Plus | Android 7.1.2 (Nougat), MIUI 11 | internalStorage/MIUI/sound_recorder/call_rec |
28 | Mi | Redmi 10X, Redmi 10X Pro, Redmi Note 9 Pro, Redmi K20 Pro Premium, Redmi K30i, Redmi K30i 5G, Redmi K30 Pro , Redmi K30 5G | Android 10, MIUI 11 | internalStorage/MIUI/sound_recorder/call_rec |
*There may be other device support Call Logging/recording, above list is just for informational purpose.