Note: It must be activated for Multiple WhatsApp Numbers for users.
- Users can activate or in-active WhatsApp Bot by clicking the ON/OFF button accordingly.
- Users can also sort Bot Names alphabetically.
1. How does the WhatsApp Chatbot for the Support team work ?
- Activate “Support Bot” to connect your WhatsApp Number.
- When you start messaging as “Any message”, Bot will auto-respond according to the flow.
- Select the “Support” choice as its set flow for that.
- Enter Name, Email and Phone Number, that will create contact according to the details you entered detail as its set CRM Action in flow.
- Enter your choice “To create a new ticket” or “Status of existing ticket”.
- If you select “Create New Ticket” by entering the number as 1 will ask to describe your concern.
- It will create a ticket in CRM against your concern.
- OR If you select “Status of your existing Ticket” by enter number as 2 will ask you to enter the ticket number to show ticket status.
How does the WhatsApp Chatbot for Sales team work?
- Activate “Sales bot” to connect your WhatsApp Number.
- When you start messaging as “Any message”, Bot will auto-respond according to the flow.
- Select the “New Project” choice as its set flow for that.
- Enter your amount in response to the message “What is your budget?”
- If you enter “10000” according to the set condition as “Number equal to 10000”, then the condition will be true so it will respond with a message as “We will set up a meeting with our Sales Team.”
- OR If you enter not equal to “10000” according to set condition as “Number equal to 10000”, then condition will be false so it will be responding message as “Ok Thanks. Our Sales Team will contact with you soon….”
