How does WhatsApp Chatbot work?
Note: It must be activated for Multiple WhatsApp Numbers for users.
- How does the WhatsApp Chatbot for the Support team work ?
- Activate “Support Bot” to connect your WhatsApp Number.
- When you start messaging as “Any message”, Bot will
auto-respond according to the flow. - Select the “Support” choice as its set flow for that.
- Enter Name, Email and Phone Number, that will create contact
according to the details you entered detail as its set CRM
Action in flow. - Enter your choice “To create a new ticket” or “Status of
existing ticket”. - If you select “Create New Ticket” by entering the number as 1
will ask to describe your concern. - It will create a ticket in CRM against your concern.
- OR If you select “Status of your existing Ticket” by enter number
as 2 will ask you to enter the ticket number to show ticket
status.
- How does the WhatsApp Chatbot for Sales team work?
- Activate “Sales bot” to connect your WhatsApp Number.
- When you start messaging as “Any message”, Bot will auto-respond
according to the flow. - Select the “New Project” choice as its set flow for that.
- Enter your amount in response to the message “What is your
budget?” - If you enter “10000” according to the set condition as “Number
equal to 10000”, then the condition will be true so it will
respond with a message as “We will set up a meeting with our Sales
Team.” - OR If you enter not equal to “10000” according to set condition
as “Number equal to 10000”, then condition will be false so it
will be responding message as “Ok Thanks. Our Sales Team will
contact with you soon….”
- Activate “Sales bot” to connect your WhatsApp Number.