How to Use WhatsApp Chatbot for vTiger WhatsApp Chatbot Work

How does WhatsApp Chatbot work?

1. How does the WhatsApp Chatbot for the Support team work ?
   • Activate “Support Bot” to connect your WhatsApp Number.
   • When you start messaging as “Any message”, Bot will
     auto-respond according to the flow.
   • Select the “Support” choice as its set flow for that.
   • Enter Name, Email and Phone Number, that will create contact
     according to the details you entered detail as its set CRM
     Action in flow.
   • Enter your choice “To create a new ticket” or “Status of
     existing ticket”.
   • If you select “Create New Ticket” by entering the number as 1
     will ask to describe your concern.
   • It will create a ticket in CRM against your concern.
   • OR If you select “Status of your existing Ticket” by enter number
     as 2 will ask you to enter the ticket number to show ticket
     status.
     
     
2. How does the WhatsApp Chatbot for Sales team work?
   1. Activate “Sales bot” to connect your WhatsApp Number.
      
   2. When you start messaging as “Any message”, Bot will auto-respond
      according to the flow.
   3. Select the “New Project” choice as its set flow for that.
   4. Enter your amount in response to the message “What is your
      budget?”
   5. If you enter “10000” according to the set condition as “Number
      equal to 10000”, then the condition will be true so it will
      respond with a message as “We will set up a meeting with our Sales
      Team.”
   6. OR If you enter not equal to “10000” according to set condition
      as “Number equal to 10000”, then condition will be false so it
      will be responding message as “Ok Thanks. Our Sales Team will
      contact with you soon….”