Analytics

• Send / Receive statistics
• Broadcast statistics
• Chatbot statistics

Send / Receive Statistics

– This Send/Receive Statistics will show you “Finished Chat” for last sent message from CRM, “Pending Chat” for last received message in CRM, total “Sent Message” from CRM, total “Received messages” in CRM and “Total Message” will shows total of “Sent Messages” from CRM and “Received Messages” in CRM.

• Total Sent Message eye icon link will redirect on sent message list.
• Total Received Message eye icon link will redirect on received message list.
• Total Message eye icon link will redirect on total sent and received message list.
  

Broadcast statistic

– This Broadcast Statistics will show count of Total of “Sent”, “Delivered” , “Read” , “Unread” and “Failed” Message of all bulk message list.

Chatbot statistic

– This Chatbot Statistic option will show total count of “Active Chat” for initiated chat of all customers, “Finished Chat” of chatbot with customer, “Sent Messages” from chatbot, “Received Message” in chatbot And “Total Messages” of all sent/received message of chatbot.

WhatsApp Messages

• WhatsApp analytics accessible from WhatsApp icon on Top Right corner or click on (analytics).
• WhatsApp analytics offer you detailed reports specifically on Bulk messages sent to your customers.
• Bulk Message Summary
  • Message summary list all messages with the status on # of message in Queue, sent , # messages read by your contacts etc..
  • Users can Stop/Pause bulk message operation by simply click on Start/Pause button to the message those are in Queue
    
  • Report by message
    
  • By clicking on “Setup WhatsApp” we redirect to the WhatsApp configuration
    

WhatsApp Bot

• By clicking on the WhatsApp Bot, User will move to the mian screen of WhatsApp Bot.
  

Logout

• We can directly disconnect the whatsapp by using the Logout option from Quick Access.

Help

• When we click on help we redirect to the crmtiger website. (https://kb.crmtiger.com/)

Bulk / Mass message

• Bulk/Mass message manage from Other Settings > WhatsApp configuration > Gear Icon > find
  Mass Message Configuration
  
  • Batch size allows the user to send mass messages in a batch of messages to avoid Spamming.
  • Example : If you wish to send 500 messages and if you set a batch size 15 and Time Interval to 15 minutes. Then it will send 15 messages in each batch based on the Time Interval calculated below.
  • Example : If you wish to send 500 messages and if you set a batch size 15 and Time Interval to 15 minutes. Then it will send 15 messages in each batch based on the Time Interval calculated below.
  • Time to send 500 messages = (500 messages / 15 Batch size) * 15 minutes = 500 minutes = 8 Hours Approximately.
  • Random : Random selection dynamically select any number from 1 to 25 as a batch size when sending message to customer, It means if there is 500 messages to send and Batch Size – Random than it will send 5 messages in first Batch, 8 messages in a second Batch and so on..
• Users can send Bulk/Mass message from Recordist
  of CRM for those modules which are enabled from “Allow module access”
  feature from WhatsApp configuration page
  
• From the Record List Select more than one record then Go To More > Send WhatsApp message
  to send Bulk WhatsApp messages to more than one contacts.
• User can send Bulk message now or any selected date to send message according to the time set from Send now/later option

 

WhatsApp Messages

• WhatsApp analytics accessible from WhatsApp icon on Top Right corner or click on (analytics).
• WhatsApp analytics offer you detailed reports specifically on Bulk messages sent to your customers.
• Bulk Message Summary
• Message summary list all messages with the status on # of message in Queue, sent , # messages read by your contacts etc..
• Users can Stop/Pause bulk message operation by simply click on Start/Pause button to the message those are in Queue



• Report by message



• By clicking on “Setup WhatsApp” we redirect to the WhatsApp configuration

Logout

• We can directly disconnect the WhatsApp from Quick Access by using the Logout option.

Help

• When we click on help we redirect to the crmtiger website. (https://kb.crmtiger.com/)

Bulk / Mass message

• Bulk/Mass message manage from Other Settings > WhatsApp configuration > Gear Icon > find Mass Message Configuration
  
  • Batch size allows the user to send mass messages in a batch of messages to avoid Spamming.
  • Example : If you wish to send 500 messages and if you set a batch size 15 and Time Interval to 15 minutes. Then it will send 15 messages in each batch based on the Time Interval calculated below.
  • Example : If you wish to send 500 messages and if you set a batch size 15 and Time Interval to 15 minutes. Then it will send 15 messages in each batch based on the Time Interval calculated below.
  • Time to send 500 messages = (500 messages / 15 Batch size) * 15 minutes = 500 minutes = 8 Hours Approximately.
  • Random : Random selection dynamically select any number from 1 to 25 as a batch size when sending message to customer, It means if there is 500 messages to send and Batch Size – Random than it will send 5
    messages in first Batch, 8 messages in a second Batch and so on..
• Users can send Bulk/Mass message from Recordist of CRM for those modules which are enabled from “Allow module access” feature from WhatsApp configuration page
  
• From the Record List Select more than one record then Go To More > Send WhatsApp message
  to send Bulk WhatsApp messages to more than one contacts.
• User can send Bulk message now or any selected date to send message according to the time set from Send now/later option

Download WhatsApp Contact:

• 
  Click Download Contacts button to Download contacts.csv file of all your WhatsApp contacts and Import to your respected module of vTiger CRM to Send/Receive WhatsApp messages.