WhatsApp Business For vTiger Release Notes

Location Type Templates introduced for creating and managing location-based message templates
Retarget Campaigns introduced to re-engage customers based on previous interactions
Flow Message responses can now be viewed directly within the CRM
Emoji Reactions introduced for sent and received messages
List View and Grid View introduced for improved chatbot management
Chatbot UI and keyword management enhanced for a smoother experience
Keywords can now be created and added directly from the Chatbot
Round Robin auto-assignment introduced in bot for automatically assigning conversations to configured agents
WhatsApp Template Preview introduced within chat conversations
Category and Status filters introduced for easier WhatsApp Template search and management

Surface App ID, Business ID, and associated number for connected Meta Business accounts in the embedded popup while adding a number
Introduced Campaign features with the ability to track responses for campaign messages and an opt-out option to prevent sending unwanted promotional messages
Webhook Response Logs introduced in WhatsApp Business Log for accurate error tracking from Meta
Grid View introduced for WhatsApp templates
New filtering options in Timeline/Inbox: Read/Unread and Other Labels
UI/UX refinements for a smoother and more consistent user experience
Pre-defined chatbot templates introduced as guided suggestions during bot creation
RTL (Right-to-Left) support implemented
Default phone-number variable in Bot to automatically capture customer numbers at conversation initiation
New chatbot nodes introduced: Assign Agent/User, Webhook, -Trigger another ChatBot, and Time Delay
Round Robin assignment enhanced with online/offline user checks and restricted to authorized users
Keyword-based chatbot initialization enabled for improved automation flexibility
Bug fixes to improve stability across WhatsApp workflows

Updated on September 22, 2026