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WhatsApp Business For vTiger Release Notes

version 1.6.2

  • Surface App ID, Business ID, and associated number for connected Meta Business accounts in the embedded popup while adding a number
  • Introduced Campaign features with the ability to track responses for campaign messages and an opt-out option to prevent sending unwanted promotional messages
  • Webhook Response Logs introduced in WhatsApp Business Log for accurate error tracking from Meta
  • Grid View introduced for WhatsApp templates
  • New filtering options in Timeline/Inbox: Read/Unread and Other Labels
  • UI/UX refinements for a smoother and more consistent user experience
  • Pre-defined chatbot templates introduced as guided suggestions during bot creation
  • RTL (Right-to-Left) support implemented
  • Default phone-number variable in Bot to automatically capture customer numbers at conversation initiation
  • New chatbot nodes introduced: Assign Agent/User, Webhook, -Trigger another ChatBot, and Time Delay
  • Round Robin assignment enhanced with online/offline user checks and restricted to authorized users
  • Keyword-based chatbot initialization enabled for improved automation flexibility
  • Bug fixes to improve stability across WhatsApp workflows

Note: Support for the above features in version 8.x will be available soon

version 1.6.1

  • Seach by Chats, Numbers and Names
  • Template Support (Media Card Carousel and Flow Template)
  • By Filter Conversations
  • Manage Label
  • UI/UX changes
  • Search messages by Keyword in inbox
  • Chat Assign to User
  • User wise chat filter
  • Template support in Chatbot
  • Open/Close Conversation
  • vTiger 8.x Support

Interested to Try WhatsApp Business Integration ? Click Here

Updated on August 25, 2025

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