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WhatsApp Business Integration for vTiger
Comparison of WhatsApp Web Integration and WhatsApp Business API Integration

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WhatsApp Integration for vTiger
Comparison of WhatsApp Web Integration and WhatsApp Business API Integration

Comparison of WhatsApp Web Integration and WhatsApp Business API Integration

Features	WhatsApp Web Integration	WhatsApp Business API Integration
WhatsApp Number	With WhatsApp Web you can convert existing WhatsApp number to send/received WhatsApp message	With WhatsApp Business API you must have to Add phone number in Facebooks Apps which is not register with any of your WhatsApp account.
Productivity	WhatsApp Web Integration is replacement of Web.WhatsApp inside CRM. It helps you to track your customer conversation inside CRM Your data will be pass through CRMTiger’s WhatsApp API server to customer. (CRMTiger won’t save any of your conversations)	WhatsApp Business API Integration is official API of WhatsApp to send/receive message. It helps you to track your customer conversation inside CRM
SPAM or Block Number	Sending transactional message using WhatsApp Web Integartion won’t block your number Sending SPAM / Repeated message using WhatsApp Web may lead your number to be Block as per WhatsApp Policy	Sending transactional message using WhatsApp Web Integartion won’t block your number Sending SPAM / Repeated message using WhatsApp Business API Alert you to deactivate account but won’t block the account
Charges / message	This implementation from CRMTiger is related to replacement of Web.WhatsApp it means message sent against Web.WhatsApp by scan QR Code. There is no additional charges per message to send messages to customer	This implementation incur additional charges from facebook to send message as per message policy here
Connection	It’s connected (scanned) with Mobile Number (Physical WhatsApp Number)	It’s connected using Business Account Id and Token ID of Facebook (Virtual WhatsApp Number)
Send / Receive WhatsApp Messages	Once Number connected WhatsApp Message Send / Receive Message (One to one)	User can start communication only after sending facebook approved Template Message, or once message received by customer.
Voice Record	Send / Receive Voice record message	Not available
WhatsApp Templates	User can send template message	WhatsApp conversation only established if user send Facebook approved template to customer/prospect and received reply from customer/prospect. There are two types of WhatsApp Templates: Regular WhatsApp Templates Send to customer/prospect once communication established Facebook Templates Send to customer/prospect before communication established
Group Message	User can able send the message in the group and save the All participants as Contacts in CRM	There is no functionality of Group message
Free Trial	One Week	One Week
Price	89$ per Month Includes: Unlimited WhatsApp Messaging Price valid for ONLY one CRM installation Support Multi-Device WhatsApp Connection	49$ per Month Includes: Send unlimited messages bound to Facebook Pricing per messages Price valid for ONLY one CRM installation Free support
Addons (Chatbot) Pricing	20$ per Month Includes: 5000 Conversation/Month Price valid for ONLY one CRM installation Unlimited bot setup Support Multi-Device WhatsApp Connection Additional charges of $10 per 1000 message. Free WhatsApp bot templates	It’s included in main price Includes: 5000 Conversation/Month Price valid for ONLY one CRM installation Unlimited bot setup Support Multi-Device WhatsApp Connection Additional charges of $10 per 1000 message. Free WhatsApp bot templates
Additional WhatsApp number to Scan / Add	Multiple WhatsApp account option (Use upto Max. 3 WhatsApp #, Additional WhatsApp # $19/ Month)	Multiple WhatsApp account option (Use upto Max. 3 WhatsApp #, Additional WhatsApp # $19/ Month)

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Click here to try WhatsApp Web Addons

Click here to try WhatsApp Business API Addons

Updated on September 27, 2024

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