Comparison of WhatsApp Web Integration and WhatsApp Business API Integration

WhatsApp Number

• With WhatsApp Web you can convert existing WhatsApp number to send/received WhatsApp message

• With WhatsApp Business API you must have to Add phone number in Facebooks Apps which is not register with any of your WhatsApp account.

Productivity

• WhatsApp Web Integration is replacement of Web.WhatsApp inside CRM.
• It helps you to track your customer conversation inside CRM
• Your data will be pass through CRMTiger’s WhatsApp API server to customer. (CRMTiger won’t save any of your conversations)

• WhatsApp Business API Integration is official API of WhatsApp to send/receive message.
• It helps you to track your customer conversation inside CRM

SPAM or Block Number

• Sending transactional message using WhatsApp Web Integartion won’t block your number
• Sending SPAM / Repeated message using WhatsApp Web may lead your number to be Block as per WhatsApp Policy

• Sending transactional message using WhatsApp Web Integartion won’t block your number
• Sending SPAM / Repeated message using WhatsApp Business API Alert you to deactivate account but won’t block the account

Charges / message

• This implementation from CRMTiger is related to replacement of Web.WhatsApp it means message sent against Web.WhatsApp by scan QR Code.
• There is no additional charges per message to send messages to customer

• This implementation incur additional charges from facebook to send message as per message policy here

Connection

It’s connected (scanned) with Mobile Number (Physical WhatsApp Number)

It’s connected using Business Account Id and Token ID of Facebook (Virtual WhatsApp Number)

Send / Receive WhatsApp Messages

Once Number connected WhatsApp Message Send / Receive Message (One to one)

User can start communication only after sending facebook approved Template Message, or once message received by customer.

Voice Record

Send / Receive Voice record message

Not available

WhatsApp Templates

User can send template message

• WhatsApp conversation only established if user send Facebook approved template to customer/prospect and received reply from customer/prospect.

There are two types of WhatsApp Templates:

• Regular WhatsApp Templates
• Send to customer/prospect once communication established

• Facebook Templates
• Send to customer/prospect before communication established

Group Message

User can able send the message in the group and save the All participants as Contacts in CRM

There is no functionality of Group message

Free Trial

One Week

One Week

Price

89$ per Month

Includes:

• Unlimited WhatsApp Messaging
• Price valid for ONLY one CRM installation
• Support Multi-Device WhatsApp Connection

49$ per Month

Includes:

• Send unlimited messages bound to Facebook Pricing per messages
• Price valid for ONLY one CRM installation
• Free support

Addons (Chatbot) Pricing

20$ per Month

Includes:

• 5000 Conversation/Month
• Price valid for ONLY one CRM installation
• Unlimited bot setup
• Support Multi-Device WhatsApp Connection
• Additional charges of $10 per 1000 message.
• Free WhatsApp bot templates

It’s included in main price

Additional WhatsApp number to Scan / Add

• Multiple WhatsApp account option (Use upto Max. 3 WhatsApp #, Additional WhatsApp # $19/ Month)

• Multiple WhatsApp account option (Use upto Max. 3 WhatsApp #, Additional WhatsApp # $19/ Month)