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  2. Whatsapp Integration for vTiger
  3. Install VTiger Extension for version 7.X

Install VTiger Extension for version 7.X

Login using Admin User Credential

  1. Click on Gear Icon Top right corner > CRM Settings > Studio > Module Manager > Import from Zip > Select zip file & check checkbox > Click Import > Accept the license Agreement > Import Now
  2. Once WhatsApp extension Installed  Click on Gear Icon Top right corner > CRM Settings > Integration > Click on WhatsApp Configuration
  3. Click on WhatsApp Configuration Page will display “License key setup” page to add/edit license key provided by CRMTiger.com
    license-configuration
  4. Once License Key has been registered it will display following page to configure WhatsApp before send/received WhatsAppwhatsapp-license-configurationField information of WhatsApp configuration page.
      • APIKey : Enter API Key will be provided by CRMTiger team
      • Auth Token : Enter Authentication token will be provided by CRMTiger team
      • Scan QR Code : Click on Scan QR Code and follow the instructions below in GIF Image.WhatsApp-Integration
      • Country code : This is the important setting before you start WhatsApp integration, If you’ve some record of having a phone number without country code.
        • Record without country code as a prefix : In this scenario select country code if you want to apply country code as a prefix to all “Phone number” of all modules where you’ve enabled WhatsApp Integration. So whenever a WhatsApp message sent out from CRM it will add Prefix because WhatsApp required “Country Code ” to send a message to contact.For example : If record phone number is “987654321” and country code is “+1” than WhatsApp number become “1987654321”
        • Record without country code as a prefix : In this scenarios keep country code field “Blank”
      • Allow access to users : Select users or groups under users to provide access to WhatsApp to send/receive WhatsApp messages across multiple modules
      • Show Unknown Messages to non-admin Users : Allow non-admin to see WhatsApp messages from Unknown numbers.
      • InApp Notification : InApp notification Interval defined how quickly get InApp WhatsApp notification without refreshing WhatsApp window 
      • WhatsApp # management :
        • Single WhatsApp # for CRM : This option allows only Single WhatsApp for entire CRM
        • Multiple WhatsApp number for Users or Groups : This option allows multiple WhatsApp numbers for multiple users or groups. You can add/select users or groups from list to allow to access WhatsApp
          • Allocate Multiple WhatsApp To : If multiple WhatsApp numbers for users are selected than this option will be visible.
      • Active : Allow to enable or disable access of WhatsApp from all users
  5. Allow modules to integration with WhatsApp integrationaccess-module-to-whatsapp
    • In “Access modules to WhatsApp” click onaddto add modules to provide access to display WhatsApp icons to send/receive WhatsApp messages.Select
    • “WhatsApp # field” field from “Access modules to WhatsApp” to allow which fields in selected modules to be considered as  WhatsApp field.

WhatsApp user guide for vTiger 7.x

Updated on May 24, 2021

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